Frequently Asked Questions

Tonoki FAQ

Have a question about Tonoki or your order? Find helpful contact information and guidance below.

How can I contact Tonoki?

Email support@tonoki.shop or call +1 (347) 506-4453. For order inquiries, include your order number and a brief description of your question.

Where is Tonoki based?

Our business address is 689 19th St, Brooklyn, NY 11218, USA.

How can I ask a question about a product?

Email us with the product name or a link to the item and tell us what you would like to know before ordering.

How can I get an update about my order?

Contact support@tonoki.shop with your order number. Let us know which information you need so we can look into your inquiry.

What if I entered the wrong details or need to request an order change?

Email us as soon as possible with your order number and the correction or change you would like to request. Contacting us does not guarantee that a change or cancellation is possible.

What should I do if an item arrives damaged or appears incorrect?

Contact us with your order number, a description of the issue, and clear photos of the item and packaging. Keep the packaging while your inquiry is being reviewed.

Where can I ask about payment options, delivery times, or returns?

For questions about a payment method, delivery to your location, or a return request, email support@tonoki.shop. Include the item or order details relevant to your question. Please confirm return instructions and the destination with us before mailing an item.

What information should I avoid sending?

Do not send passwords, full payment card numbers, security codes, or other sensitive payment credentials by email.